Contact Us — Get Help with the DPI Analyzer

Need help with the DPI Analyzer or one of our precision tools? We’re here for you. Whether you want technical support, have a feature request, want enterprise integration, or just found a bug — contact the Mousely team and we’ll respond as quickly as possible.

Contact form

Use the form below to send us a message directly. For technical issues, choose Support and attach your CSV export or screenshots if possible.

How to reach us

Pick the fastest option for your issue — we route messages to the right team so you get a helpful answer faster.

Business hours (California/USA)

Mon–Fri: 09:00 — 18:00 (UTC-07:00) — support responses during business hours.
Weekend: Limited support; bug reports are triaged and handled on the next business day.

Need a fast answer? Try these first:

  • Run the DPI Analyzer and use Pro Test to export a CSV of results — attach the CSV to your message.
  • Read our What is DPI? guide and the pointer acceleration checklist.
  • Include your browser + OS and the mouse model when reporting bugs (see the bug-report template below).

Bug report template — helps us reproduce problems quickly

If you’re reporting an issue with the DPI Analyzer or related tools, please include the following in your message or form submission:

  • Issue summary: One sentence describing the problem.
  • Steps to reproduce: Step-by-step — e.g., "Open DPI Analyzer → Pro Test → Select 10 cm → Start → Release".
  • Expected result vs actual result.
  • Browser & version (Chrome 115, Firefox 120, Safari 17, etc.).
  • Operating system & version (Windows 10/11, macOS 12+, Linux distro).
  • Mouse model & DPI setting (if known).
  • Attach CSV export or screenshots from the DPI Analyzer.

Enterprise & integrations

Need a white-label DPI Analyzer, API access for automated testing, or enterprise features like centralized reporting for eSports teams or print shops? Contact our Sales & Partnerships team at business@mousely.top with your requirements and a member of our integrations team will follow up.

Privacy & data handling

We value your privacy. CSV exports, screenshots, and optional telemetry you share are used only to diagnose issues or improve the product. We never sell your data. Read our full Privacy Policy for details. By contacting support you consent to the temporary storage of the information you provide for the purpose of troubleshooting and customer service.

Response times & SLAs

  • Support (email & form): Typical response within 24–48 business hours.
  • Bug triage: Critical issues (site-down or broken core flow) are prioritized and responded to within 4–8 business hours if reported during business hours.
  • Enterprise & Sales: Sales inquiries are acknowledged within 24 business hours and assigned a dedicated representative.

Follow us & community

Stay updated on product updates, new guides, and dataset releases:

Scroll to Top